Refund policy
Last Updated: {{Insert Date}}
Thank you for shopping with us! Your satisfaction is our priority.
Please read our Refund & Return Policy carefully before making a purchase.
⚠️ Important Note for Supplements
For health and safety reasons, we cannot accept returns on opened or used supplement products.
We only accept returns for unopened, sealed products in their original condition.
🛍 Eligible Returns
You may request a return if:
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You received the wrong product
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You received a damaged or defective item
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Your order arrived incomplete
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You changed your mind ONLY if the product is still sealed and unused
📅 Return Window
Return requests must be made within 7 days of receiving your order.
📦 Condition of Returned Items
To be eligible for a return:
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Product must be unopened, unused, and in the original packaging
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Outer and inner seals must be intact
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The item must be in the same condition you received it
💰 Refund Processing
Once we receive and inspect your returned item:
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If approved, refunds will be processed within 5–7 business days
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Refunds are issued to your original payment method
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Shipping fees are non-refundable
If the return is rejected (e.g., opened or damaged item), the product will be sent back to you.
🚫 Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
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Opened supplements
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Used items
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Products without original packaging
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Items purchased during clearance / final sale
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Gift cards or digital products
🚚 Wrong / Damaged / Missing Items
If your order arrived damaged, missing items, or incorrect:
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Contact us within 48 hours of delivery
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Provide photos/videos of the issue
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We will replace or refund the affected item at no extra cost
🔁 Exchanges
If you want to exchange a product:
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Exchanges are accepted only for sealed, unopened items
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Exchange requests must be within 7 days
👤 Return Shipping Costs
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If the return is due to our mistake (wrong/damaged item), we cover the return shipping.
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If you simply changed your mind, you cover the return shipping fee.