At Mach Supplement, we are committed to providing the best shopping experience for our customers by offering high-quality products and exceptional services. Given the importance of customer satisfaction, we have established a clear and fair return and exchange policy that ensures the rights of both parties.
return and exchange conditions
- Timeframe:
- Customers can return or exchange a product within 7 days from the date of receiving the order.
- Product condition:
- The product must be in its original condition, unused, and undamaged.
- All accessories and original packaging must be included with the product.
shipping costs
- In case of returns or exchanges, the customer is responsible for shipping costs, except in cases where the company is at fault (such as receiving the wrong product or a manufacturing defect).
- The shipping cost will be deducted from the total refunded amount.
return and exchange procedure
- The customer should contact customer service via WhatsApp to request a return or exchange.
- The request will be reviewed within 10 business days.
- Once approved, the customer will receive shipping details to return the product.
- After receiving and inspecting the product, the refund will be processed or the replacement product will be sent within 3 days from the date of receipt.
contact us
For more information, please get in touch with us via Instagram, TikTok, or WhatsApp.
This policy aims to ensure customer satisfaction while maintaining service quality and organizing operations in a fair and transparent manner.